How To Fix CRM_IC_APPL_UI_EI023 - Knowledge base has been compiled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 023

• Message text: Knowledge base has been compiled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI023 - Knowledge base has been compiled ?

  The SAP error message CRM_IC_APPL_UI_EI023 typically relates to issues encountered in the SAP CRM Interaction Center (IC) application. This error can occur when there are problems with the configuration or data in the system, particularly when the system is unable to retrieve or display the necessary information from the knowledge base.
  Cause:
  
  Knowledge Base Configuration: The knowledge base may not be properly configured or may not contain the necessary entries.
  Authorization Issues: The user may not have the required authorizations to access the knowledge base.
  Data Inconsistencies: There may be inconsistencies or missing data in the knowledge base that prevent it from being compiled or accessed.
  System Performance: Performance issues or system errors may prevent the knowledge base from being compiled correctly.
  
  Solution:
  
  
  Check Knowledge Base Configuration:
  
  Ensure that the knowledge base is properly configured in the system.
  Verify that the necessary entries exist in the knowledge base.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has access to the knowledge base.
  Adjust the authorizations if necessary.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the knowledge base data to identify and resolve any inconsistencies.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any issues.
  
  
  
  System Performance:
  
  Monitor system performance and check for any background jobs that may be affecting the knowledge base compilation.
  If necessary, restart the relevant services or perform system maintenance.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  If the issue persists, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the CRM Interaction Center for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in diagnosing the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.