How To Fix CRM_IC_APPL_UI_EI024 - Index has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 024

• Message text: Index has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI024 - Index has been deleted ?

  The SAP error message CRM_IC_APPL_UI_EI024: Index has been deleted typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or related functionalities. This error indicates that an index that the system is trying to access has been deleted or is no longer available.
  Causes:
  
  Data Deletion: The index may have been deleted due to data maintenance activities, such as archiving or manual deletion of records.
  System Configuration Changes: Changes in the system configuration or updates may lead to inconsistencies in the index.
  Database Issues: Corruption or issues in the database can lead to the loss of indexes.
  Transport Issues: If the system has recently undergone a transport of changes, it may have affected the indexes.
  
  Solutions:
  
  Rebuild the Index: If the index is essential for the operation, you may need to rebuild it. This can often be done through transaction codes related to the specific index or through the database management tools.
  Check for Data Consistency: Use transaction codes like SLG1 (Application Log) to check for any related logs that might provide more context on the issue.
  Review Recent Changes: If the error started occurring after a recent change (like a transport or configuration change), review those changes to identify any potential issues.
  Database Administration: If you suspect database corruption, consult with your database administrator to check the integrity of the database and perform necessary repairs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE14 (Database Utility), and SLG1 (Application Log) for troubleshooting.
  System Logs: Always check system logs for any additional error messages or warnings that could provide more context.
  Documentation: Review SAP documentation related to the Interaction Center and any specific modules you are using to understand the dependencies and configurations.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_UI_EI024 error.