How To Fix CRM_IC_APPL_UI_EI026 - Background job has been stopped

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 026

• Message text: Background job has been stopped

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI026 - Background job has been stopped ?

  The SAP error message CRM_IC_APPL_UI_EI026 indicates that a background job related to the CRM Interaction Center (IC) application has been stopped. This can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Job Termination: The background job may have been terminated manually or due to system constraints (e.g., memory issues, timeouts).
  Resource Limitations: Insufficient system resources (CPU, memory, etc.) can lead to job failures.
  Database Issues: Problems with the database, such as locks or deadlocks, can cause jobs to stop unexpectedly.
  Configuration Errors: Incorrect configuration settings in the CRM system or the job itself can lead to failures.
  Authorization Issues: The user under which the job is running may not have the necessary authorizations to execute the job.
  Program Errors: Bugs or errors in the ABAP program associated with the job can lead to its termination.
  
  Solutions:
  
  Check Job Logs: Review the job logs in transaction SM37 to identify any specific error messages or warnings that occurred before the job was stopped.
  Analyze System Resources: Monitor system performance and resource usage to ensure that there are enough resources available for background jobs.
  Database Monitoring: Check for any database locks or performance issues that might have affected the job. Use transaction DB02 to analyze database performance.
  Review Configuration: Ensure that all relevant configurations for the CRM Interaction Center and the background job are correct.
  Authorization Check: Verify that the user executing the job has the necessary authorizations. You can use transaction SU53 to check for authorization failures.
  Debugging: If the job is associated with a specific ABAP program, consider debugging the program to identify any potential coding issues.
  Re-schedule the Job: If the issue is resolved, you can re-schedule the job in transaction SM36.
  
  Related Information:
  
  Transaction Codes:
  
  SM37: Monitor background jobs.
  SM36: Define and schedule background jobs.
  DB02: Database performance analysis.
  SU53: Check authorization failures.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  System Logs: Check system logs (transaction SM21) for any additional errors or warnings that may provide context for the job failure.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages for a more in-depth analysis.