How To Fix CRM_IC_APPL_UI_EI025 - Background job has been started

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 025

• Message text: Background job has been started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI025 - Background job has been started ?

  The SAP error message CRM_IC_APPL_UI_EI025 typically indicates that a background job has been started, but it may not have completed successfully or is in a state that requires attention. This error is often encountered in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when executing certain processes that involve background jobs.
  Possible Causes:
  
  Job Execution Issues: The background job may have encountered an error during execution, leading to incomplete processing.
  Job Scheduling Conflicts: There may be conflicts with other scheduled jobs that are affecting the execution of the current job.
  Resource Limitations: Insufficient system resources (CPU, memory, etc.) may prevent the job from completing successfully.
  Authorization Issues: The user executing the job may not have the necessary authorizations to complete the task.
  Data Issues: There may be data inconsistencies or issues that prevent the job from processing correctly.
  
  Solutions:
  
  Check Job Status: Use transaction code SM37 to check the status of the background job. Look for any error messages or logs that can provide more details about the failure.
  Review Job Logs: Analyze the job logs for any specific error messages that can help identify the root cause of the issue.
  Re-run the Job: If the job failed due to a transient issue, try re-running it to see if it completes successfully.
  Check System Resources: Monitor system performance and resource usage to ensure that there are enough resources available for job execution.
  Authorization Check: Verify that the user has the necessary authorizations to execute the job.
  Data Validation: Check the data being processed by the job for any inconsistencies or errors that may need to be resolved.
  Consult SAP Notes: Look for relevant SAP Notes that may address known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) for troubleshooting.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and any logs you have reviewed.
  Documentation: Review SAP documentation related to background job processing in CRM for additional insights and best practices.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_EI025 error message.