How To Fix CRM_IC_APPL_UI_EI012 - Knowledge base has not been compiled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 012

• Message text: Knowledge base has not been compiled

</>.
role. In the <LS>Knowledge Base Workbench</> workset, choose <LS>Indexes
In the Enterprise Portal, access the <LS>CRM Portal Administrator</>

Procedure for System Administrators

Inform your knowledge administrator.

How to fix this error?

deactivated.
carried out in the knowledge search, the <LS>Search</> button is
Because the knowledge base must be compiled before a search can be

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI012 - Knowledge base has not been compiled ?

  The SAP error message CRM_IC_APPL_UI_EI012 indicates that the knowledge base for the CRM Interaction Center (IC) application has not been compiled. This can prevent users from accessing certain functionalities within the CRM system, particularly those related to the Interaction Center.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Knowledge Base Not Compiled: The knowledge base has not been compiled or updated after changes were made.
  Missing Configuration: There may be missing or incorrect configuration settings in the CRM system.
  System Upgrade or Changes: After a system upgrade or changes to the CRM system, the knowledge base may need to be recompiled.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Compile the Knowledge Base:
  
  Go to the transaction code CRMC_UI_KB in the SAP GUI.
  Select the option to compile the knowledge base.
  Follow the prompts to complete the compilation process.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configurations for the Interaction Center are correctly set up.
  Verify that the relevant business objects and services are active.
  
  
  
  Rebuild the Knowledge Base:
  
  If the compilation does not resolve the issue, you may need to rebuild the knowledge base.
  This can typically be done through the same transaction (CRMC_UI_KB) or by following specific instructions provided in the SAP documentation.
  
  
  
  Check for Notes and Patches:
  
  Look for any SAP Notes or patches that may address this specific error. You can search the SAP Support Portal for relevant notes.
  
  
  
  Consult SAP Documentation:
  
  Review the official SAP documentation for the Interaction Center to ensure that all steps have been followed correctly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_UI_KB for knowledge base management.
  SAP Notes: Regularly check for SAP Notes related to CRM and Interaction Center for updates or known issues.
  System Logs: Review system logs for any additional error messages that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_UI_EI012 error and ensure that the knowledge base is properly compiled and functional.