How To Fix CRM_IC_APPL_UI_EI010 - No search refinement suggestions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 010

• Message text: No search refinement suggestions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI010 - No search refinement suggestions ?

  The SAP error message CRM_IC_APPL_UI_EI010 with the description "No search refinement suggestions" typically occurs in the context of the SAP CRM Interaction Center (IC) when users are trying to perform a search but the system is unable to provide any refinement suggestions based on the search criteria entered.
  Cause:
  
  Insufficient Data: The most common cause is that there is not enough data in the system that matches the search criteria, leading to no available suggestions for refinement.
  Configuration Issues: There may be issues with the configuration of the search functionality in the CRM system, such as missing or incorrectly set up search parameters.
  Indexing Problems: If the underlying database or search index is not properly updated or indexed, it may not return any suggestions.
  User Permissions: The user may not have the necessary permissions to view certain data, which could lead to a lack of suggestions.
  
  Solution:
  
  Check Search Criteria: Review the search criteria you are using. Try broadening the search parameters to see if that yields any results or suggestions.
  Data Availability: Ensure that there is sufficient data in the system that matches the search criteria. You may need to add or update records in the CRM system.
  Configuration Review: Check the configuration settings for the search functionality in the CRM system. Ensure that all necessary parameters are correctly set up.
  Reindexing: If you suspect indexing issues, you may need to reindex the database or the search index. This can often resolve issues where the system is not returning expected results.
  User Permissions: Verify that the user has the appropriate permissions to access the data being searched. Adjust permissions if necessary.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for the CRM Interaction Center, which may provide insights into search functionalities and configurations.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the error message CRM_IC_APPL_UI_EI010.