How To Fix CRM_IC_APPL_UI_EI011 - Solution feedback ID cannot be generated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 011

• Message text: Solution feedback ID cannot be generated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI011 - Solution feedback ID cannot be generated ?

  The SAP error message CRM_IC_APPL_UI_EI011 with the description "Solution feedback ID cannot be generated" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center applications. This error indicates that the system is unable to create a unique identifier for the solution feedback, which is necessary for tracking and managing customer interactions and feedback.
  Causes:
  
  Configuration Issues: There may be a misconfiguration in the CRM system settings related to solution feedback.
  Missing Data: Required fields or data might be missing in the solution feedback form, preventing the system from generating an ID.
  Authorization Problems: The user may not have the necessary permissions to create solution feedback entries.
  System Bugs: There could be a bug or issue in the version of the SAP CRM system being used.
  Database Issues: Problems with the underlying database, such as connectivity issues or data integrity problems, could also lead to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for solution feedback in the CRM system. Ensure that all necessary settings are correctly configured.
  Validate Input Data: Ensure that all required fields in the solution feedback form are filled out correctly. Look for any validation errors that might prevent ID generation.
  User Authorizations: Verify that the user has the appropriate authorizations to create solution feedback. This can be checked in the user roles and authorizations settings.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Database Health: Ensure that the database is functioning correctly. Check for any connectivity issues or data integrity problems.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_UI, or SLG1 for logging and monitoring.
  Documentation: Review SAP documentation related to CRM solution feedback processes for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.