How To Fix CRM_IC_APPL_UI_EI013 - The same solution has already been included in the cart

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_EI - Error Messages for IC WebClient Knowledge Search Process

• Message number: 013

• Message text: The same solution has already been included in the cart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_EI013 - The same solution has already been included in the cart ?

  The SAP error message CRM_IC_APPL_UI_EI013 indicates that the same solution has already been included in the shopping cart. This typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to add a solution or service that is already present in the cart.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the user is trying to add a solution that has already been added to the cart.
  Session Issues: Sometimes, session-related issues or caching problems can lead to this error, where the system does not recognize that the solution is already in the cart.
  User Interface Bugs: There may be bugs or glitches in the user interface that cause the system to misinterpret the cart's contents.
  
  Solution:
  
  Check the Cart: Before adding a solution, check the contents of the cart to see if the solution is already listed. If it is, you can proceed with the existing entry instead of trying to add it again.
  Remove Duplicate: If you find that the solution is already in the cart and you want to add it again, consider removing the existing entry first and then adding it again if necessary.
  Refresh the Session: Log out and log back into the system to refresh your session. This can help clear any session-related issues that might be causing the error.
  Clear Cache: If the problem persists, try clearing your browser cache or using a different browser to see if that resolves the issue.
  Consult Documentation: Check SAP notes or documentation for any known issues or patches related to this error message.
  Contact Support: If none of the above solutions work, consider reaching out to your SAP support team for further assistance. They may have additional insights or solutions based on your specific system configuration.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM and the specific error message for any updates or patches that may address the issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the error and continue with your work in SAP CRM.