How To Fix CRM_IC_APPL_UI_CHMSG554 - Enter valid recipient address in 'To' field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 554

• Message text: Enter valid recipient address in 'To' field

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG554 - Enter valid recipient address in 'To' field ?

  The SAP error message CRM_IC_APPL_UI_CHMSG554 indicates that there is an issue with the recipient address in the 'To' field when trying to send an email or message through the SAP CRM system. This error typically occurs in the context of the Interaction Center (IC) when users attempt to send communications but have not provided a valid email address or recipient information.
  Cause:
  
  Invalid Email Address: The email address entered in the 'To' field may be incorrectly formatted or not a valid email address.
  Missing Recipient Information: The 'To' field may be empty or not populated with any recipient information.
  Data Inconsistency: The recipient's data may not be correctly maintained in the system, leading to issues when trying to send messages.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly for sending emails.
  
  Solution:
  
  Check the 'To' Field: Ensure that the 'To' field contains a valid email address. The format should be something like [e-mail].
  Populate Required Fields: Make sure that all required fields for sending the message are filled out correctly, including the 'To' field.
  Verify Recipient Data: Check the recipient's data in the system to ensure that it is complete and correctly formatted. This may involve looking up the contact or business partner in the CRM system.
  Review Configuration Settings: If the issue persists, review the email configuration settings in the SAP system to ensure that they are set up correctly for sending emails.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on email configuration and troubleshooting.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches.
  User Permissions: Ensure that the user has the necessary permissions to send emails from the SAP system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Testing: Try sending an email to a different recipient to see if the issue is specific to one address or a broader problem with the email functionality.
  
  If the problem continues after following these steps, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.