How To Fix CRM_IC_APPL_UI_CHMSG556 - Enter valid recipient address in 'BCC' field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 556

• Message text: Enter valid recipient address in 'BCC' field

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG556 - Enter valid recipient address in 'BCC' field ?

  The SAP error message CRM_IC_APPL_UI_CHMSG556 indicates that there is an issue with the recipient address in the BCC (Blind Carbon Copy) field when trying to send an email through the SAP CRM system. This error typically occurs when the BCC field is either empty or contains an invalid email address format.
  Cause:
  
  Empty BCC Field: The BCC field is left blank when an email is being sent.
  Invalid Email Format: The email address entered in the BCC field does not conform to standard email formatting (e.g., missing "@" symbol, invalid characters).
  System Configuration: There may be configuration issues in the SAP system that affect email sending capabilities.
  
  Solution:
  
  Check BCC Field: Ensure that the BCC field is not empty. If you do not need to send a BCC, you can simply remove the BCC field from the email.
  Validate Email Address: Make sure that any email addresses entered in the BCC field are valid. A valid email address typically includes:
  
  A local part (before the "@" symbol)
  The "@" symbol
  A domain part (after the "@" symbol)
  No spaces or invalid characters
  
  
  Correct Configuration: If the issue persists, check the configuration settings in the SAP system related to email sending. This may involve:
  
  Verifying SMTP settings
  Ensuring that the email server is correctly configured and reachable
  Checking user authorizations for sending emails
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Email Sending Logs: Review email sending logs in the SAP system to identify any additional errors or warnings that may provide more context.
  User Training: Ensure that users are trained on the correct format for entering email addresses in the BCC field to prevent future occurrences of this error.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP Basis or technical support team for further assistance.