How To Fix CRM_IC_APPL_UI_CHMSG555 - Enter valid recipient address in 'CC' field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 555

• Message text: Enter valid recipient address in 'CC' field

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG555 - Enter valid recipient address in 'CC' field ?

  The SAP error message CRM_IC_APPL_UI_CHMSG555 indicates that there is an issue with the recipient address in the 'CC' (Carbon Copy) field when trying to send an email or message through the SAP CRM system. This error typically arises when the email address entered in the 'CC' field is either invalid or not formatted correctly.
  Cause:
  
  Invalid Email Format: The email address in the 'CC' field may not conform to standard email formatting rules (e.g., missing "@" symbol, invalid characters).
  Empty CC Field: The 'CC' field may be empty or contain only whitespace.
  Non-existent Email Address: The email address may not exist or may not be recognized by the system.
  System Configuration: There may be configuration issues in the SAP system that prevent the recognition of valid email addresses.
  
  Solution:
  
  
  Check Email Format: Ensure that the email address entered in the 'CC' field is correctly formatted. It should include:
  
  A local part (before the '@' symbol)
  The '@' symbol
  A domain part (after the '@' symbol)
  Example: [e-mail]
  
  
  
  Validate Email Addresses: Make sure that the email addresses you are entering are valid and exist. You can test them by sending a test email outside of SAP.
  
  
  Remove Invalid Entries: If there are multiple email addresses in the 'CC' field, ensure that all of them are valid. Remove any that are invalid or incorrectly formatted.
  
  
  Check for Whitespace: Ensure there are no leading or trailing spaces in the email address.
  
  
  System Configuration: If the issue persists, check with your SAP administrator to ensure that the system is configured correctly to handle email addresses. This may involve checking settings related to email sending and recipient validation.
  
  
  Consult Documentation: Refer to SAP documentation or support for any specific configurations or known issues related to email handling in your version of SAP CRM.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user has the necessary permissions to send emails from the SAP CRM system.
  Email Sending Configuration: Review the configuration settings for email sending in SAP, including SMTP settings, to ensure they are correctly set up.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.