How To Fix CRM_IC_APPL_UI_CHMSG553 - Phone line already registered; registration ended in your other sessions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 553

• Message text: Phone line already registered; registration ended in your other sessions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG553 - Phone line already registered; registration ended in your other sessions ?

  The SAP error message CRM_IC_APPL_UI_CHMSG553 indicates that a phone line you are trying to register in the SAP CRM Interaction Center (IC) is already registered in another session. This typically occurs when the same phone line is being used in multiple sessions or by different users, which is not allowed.
  Cause:
  
  Multiple Sessions: The phone line is already registered in another session, either by the same user or by a different user.
  Session Timeout: If a session was not properly closed, the phone line may still appear as registered.
  User Error: The user may have forgotten to log out from a previous session where the phone line was registered.
  
  Solution:
  
  Log Out of Other Sessions: Ensure that you log out of any other sessions where the phone line is registered. This will free up the phone line for use in your current session.
  Check Active Sessions: If you have access, check for any active sessions that may be using the phone line. You may need to contact your system administrator to help identify and terminate any unnecessary sessions.
  Wait for Timeout: If the session is inactive, it may eventually time out, allowing you to register the phone line after a short period.
  Use a Different Phone Line: If possible, consider using a different phone line that is not currently registered in any session.
  Clear Cache: Sometimes, clearing the browser cache or refreshing the session can help resolve session-related issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates their knowledge base with solutions for common problems.
  User Documentation: Refer to the SAP CRM Interaction Center documentation for guidelines on managing phone lines and sessions.
  System Administrator: If the issue persists, it may be beneficial to consult with your system administrator or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully register the phone line in your session.