How To Fix CRM_IC_APPL_UI_CHMSG552 - Your phone line registration was ended

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 552

• Message text: Your phone line registration was ended

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG552 - Your phone line registration was ended ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG552: Your phone line registration was ended" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) functionality. This error indicates that the user's phone line registration has been terminated, which can disrupt communication and interaction processes.
  Causes:
  
  Session Timeout: The phone line registration may have timed out due to inactivity.
  Network Issues: Connectivity problems between the client and the server can lead to disconnection.
  Configuration Issues: Incorrect settings in the telephony integration or user profile may cause the registration to fail.
  User Logout: The user may have been logged out of the system, either manually or due to a session timeout.
  Telephony System Issues: Problems with the telephony system or the integration with SAP CRM can also lead to this error.
  
  Solutions:
  
  Re-register the Phone Line: Attempt to re-register your phone line in the Interaction Center. This can often resolve temporary disconnection issues.
  Check Network Connectivity: Ensure that your network connection is stable and that there are no issues with the telephony server.
  Review Configuration Settings: Verify that the telephony integration settings are correctly configured in SAP CRM. This includes checking user profiles and telephony settings.
  Increase Session Timeout: If the issue is related to session timeout, consider increasing the timeout settings in the system configuration.
  Log Out and Log Back In: Sometimes, simply logging out of the system and logging back in can refresh the session and resolve the issue.
  Contact IT Support: If the problem persists, it may be necessary to contact your IT support team or SAP support for further assistance. They can check the backend logs and configurations for any underlying issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for the Interaction Center and telephony integration for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG552 error message.