How To Fix CRM_IC_APPL_UI_CHMSG390 - Sending notification about asynchronous event to the browser failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 390

• Message text: Sending notification about asynchronous event to the browser failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG390 - Sending notification about asynchronous event to the browser failed ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG390 Sending notification about asynchronous event to the browser failed" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when there are issues with the communication between the backend system and the frontend user interface.
  Cause:
  
  Network Issues: There may be network connectivity problems between the SAP server and the client browser.
  Browser Compatibility: The browser being used may not be fully compatible with the SAP CRM application.
  Session Timeout: The user session may have timed out, leading to failed notifications.
  Configuration Issues: There may be misconfigurations in the SAP CRM system or the Web Dispatcher settings.
  JavaScript Errors: Errors in the JavaScript code that handles asynchronous events can lead to this issue.
  Load Balancer Issues: If a load balancer is used, it may not be properly configured to handle WebSocket connections or other asynchronous notifications.
  
  Solution:
  
  Check Network Connectivity: Ensure that there are no network issues between the client and the SAP server. Test the connection and resolve any network-related problems.
  Browser Compatibility: Use a supported browser version for SAP CRM. Check the SAP notes for recommended browsers and versions.
  Session Management: Ensure that the user session is active. If it has timed out, refresh the session or log in again.
  Review Configuration: Check the configuration settings in the SAP CRM system and the Web Dispatcher. Ensure that they are set up correctly to handle asynchronous events.
  Debug JavaScript: Use browser developer tools to check for any JavaScript errors in the console. Fix any issues found in the code.
  Load Balancer Configuration: If applicable, review the load balancer settings to ensure it is configured to support WebSocket connections and other necessary protocols.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error related to asynchronous event notifications in SAP CRM.