How To Fix CRM_IC_APPL_UI_CHMSG392 - Error event on ABAP push channel &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 392

• Message text: Error event on ABAP push channel &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG392 - Error event on ABAP push channel &1 &2 ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG392 Error event on ABAP push channel &1 &2" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) and its communication channels. This error is related to the ABAP push channel, which is used for real-time communication between the server and the client.
  Cause:
  
  Network Issues: There may be network connectivity problems that prevent the ABAP push channel from functioning correctly.
  Configuration Errors: Incorrect configuration of the push channel or the Interaction Center can lead to this error.
  Session Timeouts: If the session has timed out or if there are issues with session management, this error may occur.
  Backend Issues: Problems in the backend system, such as database issues or application server problems, can also trigger this error.
  Resource Limitations: Insufficient resources (like memory or processing power) on the server can lead to failures in processing push channel events.
  
  Solution:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the client and the server.
  Review Configuration: Verify the configuration settings for the ABAP push channel and the Interaction Center. Ensure that all necessary parameters are correctly set.
  Session Management: Check for session timeouts and ensure that the session management settings are appropriate for your use case.
  Monitor Backend Systems: Look into the backend systems for any issues that might be affecting performance. Check logs for any errors or warnings that could provide more context.
  Resource Monitoring: Monitor the server resources to ensure that there are enough resources available for the application to function properly. If necessary, consider scaling up resources.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be updates or fixes available that can resolve the issue.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed logs and error messages to help diagnose the problem.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SM37 (Job Monitoring) to investigate further.
  Documentation: Review the official SAP documentation for the Interaction Center and ABAP push channels for more detailed information on configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_UI_CHMSG392 error.