How To Fix CRM_IC_APPL_UI_CHMSG394 - ABAP push channel is open

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 394

• Message text: ABAP push channel is open

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG394 - ABAP push channel is open ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG394: ABAP push channel is open" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) and its user interface.
  Cause:
  This error message indicates that there is an issue with the ABAP push channel (APC) that is used for real-time communication between the server and the client in the SAP CRM Interaction Center. The APC is responsible for pushing updates to the user interface without requiring the user to refresh the page. The error can occur due to several reasons, including:
  
  Network Issues: Connectivity problems between the client and the server can lead to the push channel being unable to function properly.
  Session Timeout: If the user session has timed out, the push channel may not be able to send updates.
  Configuration Issues: Incorrect configuration of the push channel settings in the SAP system can lead to this error.
  Browser Compatibility: Sometimes, the browser being used may not fully support the features required for the push channel to work correctly.
  System Performance: High load on the server or performance issues can also cause the push channel to fail.
  
  Solution:
  To resolve the "ABAP push channel is open" error, you can try the following steps:
  
  Refresh the Page: Sometimes, simply refreshing the browser page can re-establish the connection to the push channel.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the client and the SAP server.
  Log Out and Log In Again: Logging out of the SAP CRM system and logging back in can reset the session and the push channel.
  Clear Browser Cache: Clearing the browser cache and cookies can help resolve issues related to stored data that may be causing conflicts.
  Check Session Timeout Settings: Review the session timeout settings in the SAP system and adjust them if necessary to prevent premature session termination.
  Review Push Channel Configuration: Check the configuration settings for the ABAP push channel in the SAP system to ensure they are set up correctly.
  Browser Compatibility: Ensure that you are using a compatible browser version. If necessary, try a different browser.
  Monitor System Performance: Check the performance of the SAP system to ensure it is not overloaded. If it is, consider optimizing performance or scaling resources.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ABAP push channel and CRM Interaction Center.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation and assistance.