How To Fix CRM_IC_APPL_UI_CHMSG372 - Logged off due to CMS Host ID switch from &1 to &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 372

• Message text: Logged off due to CMS Host ID switch from &1 to &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG372 - Logged off due to CMS Host ID switch from &1 to &2 ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG372: Logged off due to CMS Host ID switch from &1 to &2" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is a change in the CMS (Customer Management System) host ID. This can happen due to various reasons, such as system configuration changes, network issues, or load balancing activities.
  
  Cause:
  
  CMS Host ID Change: The error indicates that the system has detected a switch in the CMS host ID, which means that the user session is being redirected to a different CMS instance.
  Load Balancing: If your system is set up with multiple CMS instances for load balancing, a switch might occur if the load balancer directs the user to a different instance.
  Network Issues: Temporary network issues or interruptions can also lead to a disconnection and subsequent reconnection to a different CMS instance.
  Configuration Changes: Changes in the configuration of the CMS or