How To Fix CRM_IC_APPL_UI_CHMSG370 - Logged off due to browser ping

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 370

• Message text: Logged off due to browser ping

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG370 - Logged off due to browser ping ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG370: Logged off due to browser ping" typically occurs in the SAP CRM Interaction Center (IC) when the system detects that the user has been inactive for a certain period of time. This is a security feature designed to log users out automatically to prevent unauthorized access.
  Cause:
  
  Inactivity Timeout: The most common cause of this error is that the user has been inactive for a period longer than the configured timeout setting in the SAP system.
  Browser Settings: Sometimes, browser settings or extensions can interfere with the session, causing it to be perceived as inactive.
  Network Issues: Intermittent network connectivity can also lead to session timeouts.
  
  Solution:
  
  
  Increase Timeout Settings: If the timeout is too short for your business needs, consider increasing the session timeout settings in the SAP system. This can usually be done by an administrator in the SAP system settings.
  
  Navigate to the relevant configuration settings in the SAP system (e.g., transaction RZ10 for profile parameters) and adjust the parameters related to session timeout.
  
  
  
  Regular Activity: Encourage users to perform regular actions within the application to keep the session active. This could include refreshing the page or interacting with the UI periodically.
  
  
  Browser Configuration: Check the browser settings to ensure that it is not set to clear cookies or session data too frequently. Also, ensure that any extensions or plugins that might interfere with session management are disabled.
  
  
  Network Stability: Ensure that the network connection is stable and that there are no interruptions that could lead to session drops.
  
  
  Log Back In: If the session has already timed out, the user will need to log back into the system.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific issue or provide additional configuration options.
  User Training: Provide training to users on how to avoid session timeouts, including best practices for maintaining an active session.
  Monitoring Tools: Use monitoring tools to track user activity and session management to identify patterns that lead to timeouts.
  
  If the problem persists after trying these solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.