How To Fix CRM_IC_APPL_UI_CHMSG370 - Logged off due to browser ping

CRM_IC_APPL_UI_CHMSG370 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 370

• Message text: Logged off due to browser ping

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG370 - Logged off due to browser ping ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG370: Logged off due to browser ping" typically occurs in the SAP CRM Interaction Center (IC) when the system detects that the user has been inactive for a certain period of time. This is a security feature designed to log users out automatically to prevent unauthorized access.
  
  Cause:
  
  Inactivity Timeout: The most common cause of this error is that the user has been inactive for a period longer than the configured timeout setting in the SAP system.
  Browser Settings: Sometimes, browser settings or extensions can interfere with the session, causing it to be perceived as inactive.
  Network Issues: Intermittent network connectivity can also lead to session timeouts.
  
  
  Solution:
  
  
  Increase Timeout Settings: If the timeout is too short for your business needs, consider increasing the session timeout settings in the SAP system. This can usually be done by an administrator in the SAP system settings.
  
  Navigate to the relevant configuration settings in the SAP