How To Fix CRM_IC_APPL_UI_CHMSG362 - Unable to retrieve channel subscription data; log off and log on again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 362

• Message text: Unable to retrieve channel subscription data; log off and log on again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG362 - Unable to retrieve channel subscription data; log off and log on again ?

  The SAP error message CRM_IC_APPL_UI_CHMSG362 indicates that the system is unable to retrieve channel subscription data, and it suggests logging off and logging back on again. This error typically occurs in the context of the SAP CRM Interaction Center (IC) and can be related to various underlying issues. Here are some potential causes, solutions, and related information:
  Causes:
  
  Session Timeout: The user session may have timed out, leading to a loss of connection to the backend system.
  Data Inconsistency: There may be inconsistencies in the channel subscription data or issues with the underlying database.
  Authorization Issues: The user may not have the necessary authorizations to access the channel subscription data.
  
  Configuration Issues: There may be misconfigurations in the CRM system or the Interaction Center settings.
  Network Issues: Temporary network issues could prevent the retrieval of data from the server.
  
  Solutions:
  
  Log Off and Log On: As suggested by the error message, try logging off from the system and