How To Fix CRM_IC_APPL_UI_CHMSG362 - Unable to retrieve channel subscription data; log off and log on again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 362

• Message text: Unable to retrieve channel subscription data; log off and log on again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG362 - Unable to retrieve channel subscription data; log off and log on again ?

  The SAP error message CRM_IC_APPL_UI_CHMSG362 indicates that the system is unable to retrieve channel subscription data, and it suggests logging off and logging back on again. This error typically occurs in the context of the SAP CRM Interaction Center (IC) and can be related to various underlying issues. Here are some potential causes, solutions, and related information:
  Causes:
  
  Session Timeout: The user session may have timed out, leading to a loss of connection to the backend system.
  Data Inconsistency: There may be inconsistencies in the channel subscription data or issues with the underlying database.
  Authorization Issues: The user may not have the necessary authorizations to access the channel subscription data.
  Configuration Issues: There may be misconfigurations in the CRM system or the Interaction Center settings.
  Network Issues: Temporary network issues could prevent the retrieval of data from the server.
  
  Solutions:
  
  Log Off and Log On: As suggested by the error message, try logging off from the system and then logging back on. This can often resolve session-related issues.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the channel subscription data. This can be checked in the user roles and profiles.
  Review Configuration Settings: Check the configuration settings for the Interaction Center and ensure that everything is set up correctly. This includes checking the settings for channel subscriptions.
  Clear Cache: Sometimes, clearing the browser cache or the SAP GUI cache can help resolve issues related to data retrieval.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Database Consistency Check: If there are indications of data inconsistency, consider running consistency checks on the database or relevant tables.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant logs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the Interaction Center to understand the configuration and data flow better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_APPL_UI_CHMSG362 error message.