How To Fix CRM_IC_APPL_UI_CHMSG361 - Queue subscription failed; check your CMS connection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 361

• Message text: Queue subscription failed; check your CMS connection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG361 - Queue subscription failed; check your CMS connection ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG361 Queue subscription failed; check your CMS connection" typically indicates an issue with the connection to the Central Management Server (CMS) in the context of SAP CRM (Customer Relationship Management) applications. This error can occur in various scenarios, particularly when there are problems with the configuration or connectivity of the systems involved.
  Causes:
  
  CMS Connection Issues: The most common cause is a failure in the connection to the Central Management Server. This could be due to network issues, incorrect configuration, or the CMS being down.
  Configuration Errors: Incorrect settings in the CRM system or the CMS can lead to subscription failures. This includes wrong URLs, ports, or authentication settings.
  Service Availability: The required services on the CMS may not be running or may have crashed.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection between the CRM system and the CMS.
  Version Compatibility: Incompatibility between different versions of SAP components can also lead to such errors.
  
  Solutions:
  
  Check CMS Status: Ensure that the Central Management Server is up and running. You can check the server logs for any errors or issues.
  Verify Connection Settings: Review the connection settings in the CRM system. Ensure that the CMS URL, port, and authentication details are correctly configured.
  Network Connectivity: Test the network connection between the CRM system and the CMS. Use tools like ping or telnet to check connectivity.
  Review Firewall Settings: Ensure that any firewalls or security settings allow traffic between the CRM system and the CMS.
  Restart Services: If the CMS services are not running, restart them. Sometimes, a simple restart can resolve connectivity issues.
  Check Logs: Review the application logs for more detailed error messages that can provide insights into the root cause of the issue.
  Update Components: Ensure that all components of the SAP system are up to date and compatible with each other.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for CRM and CMS for detailed configuration guidelines and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.