How To Fix CRM_IC_APPL_UI_CHMSG355 - Toggle function only supported in consult or warm transfer scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 355

• Message text: Toggle function only supported in consult or warm transfer scenario

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG355 - Toggle function only supported in consult or warm transfer scenario ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG355: Toggle function only supported in consult or warm transfer scenario" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) for handling customer interactions.
  Cause:
  This error message indicates that the toggle function (which allows switching between different interaction contexts or calls) is being attempted in a scenario that does not support it. Specifically, the toggle function is only available during consult or warm transfer scenarios. If you are trying to use the toggle function in a different context, such as a direct call or a scenario that does not involve consultation or warm transfer, this error will be triggered.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Interaction Type: Ensure that you are in a consult or warm transfer scenario. If you are not, you will need to switch to one of these scenarios to use the toggle function.
  
  
  Use the Correct Functionality: If you are in a direct call scenario, consider using the appropriate functions available for that context instead of the toggle function.
  
  
  Review Configuration: If you believe you should be able to use the toggle function in your current scenario, review the configuration settings in your SAP CRM system. There may be settings that need to be adjusted to enable this functionality.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for more detailed information on the specific scenarios that support the toggle function.
  
  
  Contact Support: If the issue persists and you are unable to determine the cause, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or KBA (Knowledge Base Articles) that may address this specific error message or provide additional context.
  User Training: Ensure that users are trained on the correct usage of the Interaction Center functionalities, including when and how to use the toggle function.
  System Updates: Keep your SAP system updated, as newer versions may have enhancements or bug fixes related to this functionality.
  
  By following these steps, you should be able to address the error message and ensure that you are using the SAP CRM Interaction Center effectively.