How To Fix CRM_IC_APPL_UI_CHMSG355 - Toggle function only supported in consult or warm transfer scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 355

• Message text: Toggle function only supported in consult or warm transfer scenario

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG355 - Toggle function only supported in consult or warm transfer scenario ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG355: Toggle function only supported in consult or warm transfer scenario" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) for handling customer interactions.
  
  Cause:
  This error message indicates that the toggle function (which allows switching between different interaction contexts or calls) is being attempted in a scenario that does not support it. Specifically, the toggle function is only available during consult or warm transfer scenarios. If you are trying to use the toggle function in a different context, such as a direct call or a scenario that does not involve consultation or warm transfer, this error will be triggered.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Interaction Type: Ensure that you are in a consult or warm transfer scenario. If you are not, you will need to switch to one of these scenarios