How To Fix CRM_IC_APPL_UI_CHMSG353 - Message sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 353

• Message text: Message sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG353 - Message sent ?

  The SAP error message CRM_IC_APPL_UI_CHMSG353, which states "Message sent," typically indicates that a message or notification has been successfully sent within the SAP CRM Interaction Center (IC). This message is not necessarily an error but rather an informational message indicating that the action of sending a message has been completed.
  Cause:
  
  The message is triggered when a user sends a message (such as an email or notification) from the CRM Interaction Center.
  It may also appear in scenarios where a message is sent as part of a workflow or automated process.
  
  Solution:
  Since this message is informational, there is generally no action required to resolve it. However, if you are looking to ensure that the message was sent successfully, you can:
  
  Check Message Logs: Verify in the system logs or message monitoring tools to confirm that the message was sent without issues.
  Review Outbox: If applicable, check the outbox or sent items in the messaging interface to ensure the message appears there.
  Follow Up: If the message was intended for a recipient, you may want to follow up with them to confirm receipt.
  
  Related Information:
  
  Message Types: Understand the types of messages that can be sent from the CRM IC, such as emails, SMS, or notifications.
  Configuration: Ensure that the messaging configuration in SAP CRM is set up correctly, including SMTP settings for email or other communication channels.
  User Training: If users are frequently confused by this message, consider providing training or documentation to clarify its meaning and implications.
  
  If you encounter issues beyond this informational message, such as failure to send messages or errors in the messaging process, further investigation into system settings, user permissions, or network configurations may be necessary.