How To Fix CRM_IC_APPL_UI_CHMSG352 - Draft message deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 352

• Message text: Draft message deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG352 - Draft message deleted ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG352: Draft message deleted" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with draft messages in the Interaction Center (IC) or when managing communication with customers.
  Cause:
  This error message indicates that a draft message that was being worked on has been deleted. This can happen for several reasons:
  
  User Action: The user may have manually deleted the draft message.
  Session Timeout: If the user is inactive for a certain period, the session may time out, leading to the loss of unsaved drafts.
  System Configuration: Certain system settings or configurations may automatically delete draft messages after a specific period or under certain conditions.
  Data Consistency Issues: There may be issues with data consistency or integrity that lead to the deletion of draft messages.
  
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check User Actions: Verify if the draft message was intentionally deleted by the user. If so, the user may need to recreate the message.
  
  
  Session Management: Ensure that users are aware of session timeouts and encourage them to save their work frequently to avoid losing drafts.
  
  
  Review System Settings: Check the system configuration related to draft message retention. If necessary, adjust the settings to prevent automatic deletion of drafts.
  
  
  Data Integrity Check: Conduct a data integrity check to ensure that there are no underlying issues causing the deletion of draft messages. This may involve checking logs or running consistency checks in the system.
  
  
  User Training: Provide training to users on how to properly manage draft messages and the importance of saving their work.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for CRM and Interaction Center for more details on managing draft messages.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error message, as other users may have encountered and resolved similar issues.
  System Logs: Analyze system logs for any additional error messages or warnings that may provide more context about the deletion of the draft message.
  
  By following these steps, you should be able to address the "Draft message deleted" error and minimize its occurrence in the future.