How To Fix CRM_IC_APPL_UI_CHMSG351 - Message deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 351

• Message text: Message deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG351 - Message deleted ?

  The SAP error message CRM_IC_APPL_UI_CHMSG351 with the description "Message deleted" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) or related UI components. This message indicates that a specific message or notification that was expected to be displayed has been deleted or is no longer available.
  Causes:
  
  Message Deletion: The most straightforward cause is that the message has been intentionally deleted by a user or through a system process.
  Data Consistency Issues: There may be inconsistencies in the database or application state, leading to the system trying to reference a message that no longer exists.
  User Permissions: The user may not have the necessary permissions to view certain messages, leading to the system indicating that the message is deleted.
  System Configuration: Incorrect configuration settings in the CRM system or the Interaction Center could lead to this error.
  
  Solutions:
  
  Check Message Status: Verify if the message was indeed deleted. You can check the relevant message logs or tables in the CRM system to confirm its status.
  Review User Permissions: Ensure that the user has the appropriate permissions to access the messages. Adjust roles and authorizations if necessary.
  Data Consistency Check: Run consistency checks on the CRM database to identify and rectify any inconsistencies that may be causing the issue.
  Recreate the Message: If the message is critical, consider recreating it if possible, or restoring it from a backup if it was deleted unintentionally.
  System Configuration Review: Review the configuration settings related to the Interaction Center and messages to ensure they are set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more detailed information on message handling and error resolution.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Support Tickets: If the issue persists and is critical, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG351 error message.