How To Fix CRM_IC_APPL_UI_CHMSG344 - Character set & cannot be found; assuming system code page

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 344

• Message text: Character set & cannot be found; assuming system code page

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG344 - Character set & cannot be found; assuming system code page ?

  The SAP error message CRM_IC_APPL_UI_CHMSG344 indicates that a specific character set cannot be found, which is often related to issues with the system's code page settings. This error typically arises in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with user interfaces or data that involve character encoding.
  Cause:
  
  Character Set Mismatch: The character set specified in the application does not match the character set supported by the system or the database.
  Incorrect Code Page Configuration: The system's code page may not be configured correctly, leading to the inability to recognize certain characters.
  Missing Language Packs: If the required language packs or character sets are not installed or activated in the SAP system, this error can occur.
  Data Corruption: Sometimes, data corruption or incorrect data entry can lead to character set issues.
  
  Solution:
  
  
  Check System Code Page:
  
  Verify the system's code page settings in transaction RZ10 or RZ11. Ensure that the code page supports the character set you are trying to use.
  You can check the current code page by using the transaction AL11 to view the profile parameters.
  
  
  
  Adjust Character Set Settings:
  
  If the character set is not supported, you may need to adjust the settings in the SAP system to include the required character set.
  This may involve changing the system profile parameters or updating the database settings.
  
  
  
  Install Language Packs:
  
  Ensure that all necessary language packs are installed and activated in the SAP system. You can check this in transaction SMLT (Language Transport).
  
  
  
  Data Validation:
  
  Review the data being processed to ensure that it does not contain invalid characters or encoding issues. Clean up any problematic data entries.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RZ10, RZ11, SMLT, and AL11 for system configuration and language settings.
  SAP Documentation: Review SAP documentation related to character sets and code pages for more in-depth understanding and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_APPL_UI_CHMSG344 error effectively.