How To Fix CRM_IC_APPL_UI_CHMSG350 - Inbound message from &1 deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 350

• Message text: Inbound message from &1 deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG350 - Inbound message from &1 deleted ?

  The SAP error message CRM_IC_APPL_UI_CHMSG350 indicates that an inbound message from a specific source (denoted by &1) has been deleted. This message typically arises in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with interaction center (IC) functionalities.
  Cause:
  The error can occur due to several reasons, including:
  
  Message Processing Issues: The inbound message may have been processed incorrectly or not at all, leading to its deletion.
  System Configuration: There may be configuration issues in the CRM system that affect how inbound messages are handled.
  Data Integrity Issues: If there are inconsistencies in the data being processed, it may lead to the deletion of messages.
  User Actions: A user may have manually deleted the message or performed an action that led to its deletion.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Message Logs: Review the message logs to understand why the message was deleted. This can provide insights into whether it was a system error or a user action.
  Review Configuration: Ensure that the configuration settings for inbound message processing in the CRM system are correct. This includes checking the settings for message types and processing rules.
  Data Consistency Check: Perform a data consistency check to ensure that there are no integrity issues in the data being processed.
  Reprocess Messages: If applicable, try to reprocess the inbound messages that were deleted. This may involve resending the messages from the source system.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log) or SLG1 (Application Log) to check for any related logs that could provide more context about the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on similar issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_APPL_UI_CHMSG350 error message.