How To Fix CRM_IC_APPL_UI_CHMSG363 - Unable to retrieve queue subscription data; log off and log on again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 363

• Message text: Unable to retrieve queue subscription data; log off and log on again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG363 - Unable to retrieve queue subscription data; log off and log on again ?

  The SAP error message CRM_IC_APPL_UI_CHMSG363 indicates that the system is unable to retrieve queue subscription data, and it suggests logging off and logging back on again. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) application.
  Causes:
  
  Session Issues: The user session may have expired or become corrupted, leading to issues in retrieving data.
  Network Problems: Temporary network issues can disrupt the connection to the backend system, causing data retrieval failures.
  Authorization Issues: The user may not have the necessary authorizations to access the queue subscription data.
  System Configuration: There may be configuration issues in the CRM system or the Interaction Center that prevent data from being retrieved.
  Data Consistency: There could be inconsistencies or corruption in the underlying data that the application is trying to access.
  
  Solutions:
  
  Log Off and Log On: As suggested by the error message, logging off and then logging back on can often resolve session-related issues.
  Check Network Connection: Ensure that there are no network issues affecting connectivity to the SAP system.
  Review Authorizations: Verify that the user has the necessary authorizations to access the queue subscription data. This may involve checking roles and permissions in the SAP system.
  Clear Cache: Sometimes, clearing the browser cache or the SAP GUI cache can help resolve issues related to stale data.
  Check System Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly for the Interaction Center.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging and monitoring.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review the official SAP documentation for the Interaction Center and CRM to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_APPL_UI_CHMSG363 error message.