How To Fix CRM_IC_APPL_UI_CHMSG371 - Logged off due to CMS ping

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 371

• Message text: Logged off due to CMS ping

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG371 - Logged off due to CMS ping ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG371: Logged off due to CMS ping" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that the user has been logged off due to a timeout or a failure in the connection to the Central Management System (CMS).
  Cause:
  
  Session Timeout: The most common cause of this error is that the user session has timed out. This can happen if there is no activity for a specified period.
  Network Issues: Intermittent network connectivity problems can lead to the CMS not being reachable, resulting in the user being logged off.
  CMS Configuration: Incorrect configuration settings in the CMS or the CRM system can lead to issues with session management.
  Resource Limitations: If the server is under heavy load or if there are resource limitations, it may not be able to maintain the session.
  
  Solution:
  
  Increase Timeout Settings: If session timeouts are frequent, consider increasing the timeout settings in the CRM system. This can usually be done in the system configuration settings.
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the CRM system and the CMS. This may involve checking firewalls, routers, and other network devices.
  Review CMS Configuration: Verify the configuration settings of the CMS to ensure they are correct and optimized for your environment.
  Monitor System Performance: Use monitoring tools to check the performance of the CRM and CMS systems. If the systems are under heavy load, consider scaling resources or optimizing performance.
  User Training: Educate users about the importance of maintaining activity within the application to avoid session timeouts.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the disconnection.
  SAP Community: Engage with the SAP Community forums to see if other users have experienced similar issues and what solutions they have found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.