How To Fix CRM_IC_APPL_UI_CHMSG371 - Logged off due to CMS ping

CRM_IC_APPL_UI_CHMSG371 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 371

• Message text: Logged off due to CMS ping

Self-Explanatory Message

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CRM_IC_APPL_UI_CHMSG371 - Details

• The SAP error message "CRM_IC_APPL_UI_CHMSG371: Logged off due to CMS ping" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that the user has been logged off due to a timeout or a failure in the connection to the Central Management System (CMS).
  
  Cause:
  
  Session Timeout: The most common cause of this error is that the user session has timed out. This can happen if there is no activity for a specified period.
  Network Issues: Intermittent network connectivity problems can lead to the CMS not being reachable, resulting in the user being logged off.
  CMS Configuration: Incorrect configuration settings in the CMS or the CRM system can lead to issues with session management.
  Resource Limitations: If the server is under heavy load or if there are resource limitations, it may not be able to maintain the session.
  
  
  Solution:
  
  Increase Timeout Settings: If session