How To Fix CRM_IC_APPL_UI_CHMSG325 - SAPphone deflect destination not maintained; no reject destination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 325

• Message text: SAPphone deflect destination not maintained; no reject destination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG325 - SAPphone deflect destination not maintained; no reject destination ?

  The SAP error message CRM_IC_APPL_UI_CHMSG325 indicates that there is an issue with the configuration of the SAPphone deflect destination in the SAP CRM system. Specifically, it means that the system cannot find a valid deflect destination for the SAPphone, and there is no reject destination maintained.
  Cause:
  
  
  Missing Configuration: The error typically arises when the necessary configuration for the SAPphone deflect destination is not set up in the system. This could be due to:
  
  The deflect destination not being defined in the system.
  The reject destination not being maintained, which is required for handling calls that cannot be deflected.
  
  
  
  Incorrect Settings: There may be incorrect or incomplete settings in the SAP CRM configuration related to telephony integration.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP CRM configuration settings for telephony integration.
  Ensure that the SAPphone deflect destination is properly defined. This can typically be found in the transaction code SPRO under:
  
  Customer Relationship Management > Basic Functions > Telephony Integration > Define Deflect Destinations.
  
  
  Make sure that both the deflect and reject destinations are maintained correctly.
  
  
  
  Maintain Deflect and Reject Destinations:
  
  If the deflect destination is missing, create a new entry for it.
  Similarly, ensure that a reject destination is also defined. This is important for handling scenarios where a call cannot be deflected.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the configuration to ensure that the error no longer occurs when attempting to deflect calls.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help guides related to telephony integration for any additional configuration steps that may be required.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify telephony settings.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may be available.
  Telephony Integration: Understanding the broader context of telephony integration in SAP CRM can help in troubleshooting similar issues in the future.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.