How To Fix CRM_IC_APPL_UI_CHMSG327 - Unknown work mode &1 requested

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 327

• Message text: Unknown work mode &1 requested

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG327 - Unknown work mode &1 requested ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG327 Unknown work mode &1 requested" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when using the Interaction Center (IC) or related user interfaces. This error indicates that the system has received a request for a work mode that it does not recognize or that is not defined in the system.
  Cause:
  
  Invalid Work Mode: The work mode specified in the request is not valid or not configured in the system.
  Customization Issues: There may be issues with the customization settings in the CRM system, where the work modes have not been properly defined or activated.
  System Configuration: The system may not be properly configured to handle the requested work mode, possibly due to missing or incorrect settings in the backend.
  User Role/Authorization: The user may not have the necessary authorizations to access the specified work mode.
  
  Solution:
  
  
  Check Work Mode Configuration:
  
  Go to the configuration settings in the SAP CRM system and verify that the work mode you are trying to access is defined and active.
  You can check the work modes in the transaction code SPRO under the relevant CRM settings.
  
  
  
  Review Customization:
  
  Ensure that any customizations related to work modes are correctly implemented. If you have recently made changes, consider reverting them to see if the issue resolves.
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to access the requested work mode. You can check this in the user roles assigned to the user.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution to see where the error is being triggered. This may provide insights into why the work mode is not recognized.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of CRM you are using. There may be known issues or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant details about the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SU01 for user management, and SE80 for development and debugging.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.