How To Fix CRM_IC_APPL_UI_CHMSG326 - Handle in common structure &1 does not equal &2 in BEV_MCM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 326

• Message text: Handle in common structure &1 does not equal &2 in BEV_MCM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG326 - Handle in common structure &1 does not equal &2 in BEV_MCM ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG326 Handle in common structure &1 does not equal &2 in BEV_MCM" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) or when handling business transactions.
  Cause:
  This error message indicates a mismatch between two handles in the common structure used by the CRM application. Specifically, it suggests that the handle expected in the common structure does not match the handle that is being referenced in the BEV_MCM (Business Event Management - Multi-Channel Management) context. This can happen due to various reasons, such as:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, leading to mismatched handles.
  Session Issues: If the session has expired or if there are issues with the user session, it may lead to this error.
  Configuration Issues: Incorrect configuration in the CRM system or in the Interaction Center settings can lead to this error.
  Custom Code: If there are custom developments or enhancements in the CRM system, they may not be handling the data correctly, leading to this mismatch.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Data Consistency: Ensure that the data being processed is consistent and valid. Look for any discrepancies in the data that might lead to the mismatch.
  Session Management: Log out and log back into the system to refresh the session. This can help if the issue is related to session expiration.
  Review Configuration: Check the configuration settings in the CRM system and the Interaction Center. Ensure that all settings are correctly configured and aligned with the business processes.
  Debugging: If you have access to the development environment, you can debug the code to identify where the mismatch is occurring. Look for the specific points in the code where the handles are being assigned or compared.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  Consult Documentation: Review the official SAP documentation for CRM and Interaction Center to understand the expected behavior and configuration settings.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction codes and any relevant logs.
  Community Forums: You can also check SAP Community forums or other online resources where SAP professionals discuss similar issues. You may find solutions or workarounds shared by others who have encountered the same error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.