How To Fix CRM_IC_APPL_UI_CHMSG324 - Attempted to create handle &1 in contact table when it already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 324

• Message text: Attempted to create handle &1 in contact table when it already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG324 - Attempted to create handle &1 in contact table when it already exists ?

  The SAP error message CRM_IC_APPL_UI_CHMSG324 indicates that there is an attempt to create a handle in the contact table that already exists. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with interactions or contact management.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Duplicate Entry: The system is trying to create a new entry in the contact table with a handle (identifier) that already exists. This can happen if there is a logic error in the code or if the same contact is being processed multiple times.
  Data Consistency Issues: There may be inconsistencies in the data being processed, leading to attempts to create duplicate entries.
  Concurrency Issues: If multiple users or processes are trying to create the same contact simultaneously, it can lead to this error.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Duplicates: Before attempting to create a new contact, ensure that the handle does not already exist in the contact table. You can do this by querying the database for existing entries with the same handle.
  
  
  Modify Logic: If the error is due to application logic, review the code to ensure that it properly checks for existing entries before attempting to create a new one. Implement checks to prevent duplicate creation.
  
  
  Error Handling: Implement error handling in your application to gracefully manage situations where a duplicate entry is attempted. This could involve notifying the user or logging the error for further investigation.
  
  
  Database Cleanup: If there are indeed duplicate entries in the database, consider cleaning up the data to remove duplicates. This may involve merging records or deleting unnecessary duplicates.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the root cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of SAP CRM you are using.
  
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to contact management in SAP CRM, such as BP (Business Partner) or CRM_ORDER for order management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on best practices for handling contact entries.
  System Logs: Review system logs (transaction SLG1) for additional context around the error, which may help in diagnosing the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.