How To Fix CRM_IC_APPL_UI_CHMSG322 - Cannot delete handle &1 from contact table

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 322

• Message text: Cannot delete handle &1 from contact table

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG322 - Cannot delete handle &1 from contact table ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG322 Cannot delete handle &1 from contact table" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction center (IC) applications. This error indicates that there is an issue with attempting to delete a contact handle from the contact table.
  Cause:
  
  Data Integrity Issues: The handle you are trying to delete may be linked to other records or transactions, which prevents its deletion to maintain data integrity.
  Authorization Issues: The user may not have the necessary permissions to delete the contact handle.
  System Configuration: There may be configuration settings in the CRM system that restrict the deletion of certain records.
  Active Sessions: The contact handle might be in use by an active session or transaction, preventing its deletion.
  
  Solution:
  
  Check Dependencies: Investigate if the contact handle is linked to other records (e.g., transactions, activities). If it is, you may need to delete or unlink those records first.
  Review Authorizations: Ensure that the user has the appropriate authorizations to delete contact handles. This may involve checking roles and permissions in the SAP system.
  System Configuration: Review the configuration settings in the CRM system to see if there are any restrictions on deleting contact handles. Consult with your SAP administrator or functional consultant if necessary.
  Close Active Sessions: Ensure that there are no active sessions or transactions using the contact handle. If there are, close those sessions before attempting to delete the handle again.
  Use Transaction Codes: If applicable, use transaction codes like CRMD_ORDER or BP to manage business partners and check for any inconsistencies.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more details on managing contact handles and related data.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists and cannot be resolved through the above steps, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.