How To Fix CRM_IC_APPL_UI_CHMSG320 - SP_GETWORKMODE failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 320

• Message text: SP_GETWORKMODE failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG320 - SP_GETWORKMODE failed ?

  The error message "CRM_IC_APPL_UI_CHMSG320 SP_GETWORKMODE failed" in SAP typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when working with the Interaction Center (IC). This error can arise due to various reasons, including configuration issues, system performance problems, or data inconsistencies.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the Interaction Center or the CRM system can lead to this error.
  Authorization Problems: The user may not have the necessary authorizations to access certain functionalities or data.
  Performance Issues: System performance problems, such as slow response times or timeouts, can cause the SP_GETWORKMODE function to fail.
  Data Inconsistencies: Issues with the underlying data, such as missing or corrupted records, can lead to this error.
  System Bugs: There may be bugs or issues in the specific version of SAP CRM being used.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction Center and ensure that all necessary components are correctly set up.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to perform the required actions.
  System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize the system or increase resources.
  Data Validation: Check for any inconsistencies or missing data in the relevant tables. Running consistency checks or data validation reports may help identify issues.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Applying patches or updates may resolve known issues.
  Debugging: If you have access to development tools, consider debugging the SP_GETWORKMODE function to identify the root cause of the failure.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM and the Interaction Center for best practices and troubleshooting tips.
  
  By following these steps, you should be able to diagnose and potentially resolve the "SP_GETWORKMODE failed" error in SAP CRM.