How To Fix CRM_IC_APPL_UI_CHMSG321 - SP_GETCALLINFO failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 321

• Message text: SP_GETCALLINFO failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG321 - SP_GETCALLINFO failed ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG321 SP_GETCALLINFO failed" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) or when trying to retrieve call information. This error can be caused by various factors, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Data Issues: There may be missing or inconsistent data in the database that the function module SP_GETCALLINFO relies on.
  Authorization Problems: The user may not have the necessary authorizations to access the data or execute the function.
  Configuration Errors: Incorrect configuration settings in the CRM system or the Interaction Center can lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in executing the function.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard functionality.
  
  Solutions:
  
  Check Data Integrity: Verify that the data related to the call information is complete and consistent. Look for any missing entries in the relevant tables.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the call information. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  Configuration Review: Check the configuration settings in the CRM system, especially those related to the Interaction Center and call management. Ensure that all necessary settings are correctly configured.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks. You can use transaction ST22 for dumps, SM21 for system logs, and ST03N for workload analysis.
  Debugging: If you have access to the development environment, you can debug the function module SP_GETCALLINFO to identify the exact point of failure and gather more information about the error.
  Check for Notes and Patches: Look for SAP Notes or patches related to this error message. SAP frequently releases updates that address known issues.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the transaction codes, user roles, and any relevant logs.
  Documentation: Review the official SAP documentation for the Interaction Center and the specific function module SP_GETCALLINFO for any additional insights or troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CRM_IC_APPL_UI_CHMSG321 SP_GETCALLINFO failed" error in your SAP CRM system.