How To Fix CRM_IC_APPL_UI_CHMSG323 - Cannot find handle &1 in contact table (to be updated)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 323

• Message text: Cannot find handle &1 in contact table (to be updated)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG323 - Cannot find handle &1 in contact table (to be updated) ?

  The SAP error message CRM_IC_APPL_UI_CHMSG323 indicates that the system is unable to find a specific handle in the contact table that it needs to update. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with interaction records or contact management.
  Causes:
  
  Missing or Deleted Record: The handle (which usually refers to a unique identifier for a contact or interaction) may not exist in the database anymore, possibly due to deletion or corruption.
  Data Inconsistency: There may be inconsistencies in the data, such as a mismatch between the handle being referenced and the actual records in the database.
  Authorization Issues: The user may not have the necessary permissions to access or update the contact table.
  System Configuration Issues: There may be configuration issues in the CRM system that prevent it from correctly accessing the contact table.
  
  Solutions:
  
  Check the Handle: Verify that the handle being referenced in the error message is correct and exists in the contact table. You can do this by querying the database directly or using transaction codes in SAP to check the relevant tables.
  Data Consistency Check: Run consistency checks on the CRM data to identify and resolve any discrepancies. This may involve using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for inconsistencies.
  Review Authorizations: Ensure that the user has the necessary authorizations to access and update the contact table. This may involve checking user roles and permissions in the SAP system.
  Recreate the Record: If the handle is missing due to deletion, you may need to recreate the contact record or interaction record that corresponds to the handle.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging and troubleshooting.
  SAP Documentation: Refer to the official SAP documentation for CRM to understand the data model and how handles are managed within the system.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.