How To Fix CRM_IC_APPL_UI_CHMSG319 - Cannot alternate call

CRM_IC_APPL_UI_CHMSG319 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 319

• Message text: Cannot alternate call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG319 - Cannot alternate call ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG319: Cannot alternate call" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with interaction center (IC) functionalities. This error can arise due to various reasons, often related to the configuration or state of the call handling process.
  Possible Causes:
  
  
  Call State Issues: The error may occur if there is an attempt to switch or alternate calls when the current call is not in a state that allows for such an action. For example, if the current call is already in a completed or terminated state, the system may not allow you to alternate to another call.
  
  
  Configuration Problems: Incorrect configuration in the CRM system related to call handling or interaction center settings can lead to this error. This includes settings for call routing, call handling profiles, or user permissions.
  
  
  User Role and Authorization: The user may not have the necessary permissions to