How To Fix CRM_IC_APPL_UI_CHMSG318 - Cannot set work mode to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 318

• Message text: Cannot set work mode to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG318 - Cannot set work mode to &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG318 with the description "Cannot set work mode to &1" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) or when trying to change the work mode of a user or session.
  
  Cause:
  This error can arise due to several reasons, including:
  
  Invalid Work Mode: The specified work mode (&1) may not be valid or recognized by the system.
  User Authorization: The user may not have the necessary authorizations to change to the specified work mode.
  System Configuration: There may be configuration issues in the CRM system that prevent the work mode from being set.
  Session State: The current state of the session may not allow for a change in work mode (e.g., if the session is locked or in an invalid state).
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Work Mode: Verify that the work mode you