How To Fix CRM_IC_APPL_UI_CHMSG318 - Cannot set work mode to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 318

• Message text: Cannot set work mode to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG318 - Cannot set work mode to &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG318 with the description "Cannot set work mode to &1" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) or when trying to change the work mode of a user or session.
  Cause:
  This error can arise due to several reasons, including:
  
  Invalid Work Mode: The specified work mode (&1) may not be valid or recognized by the system.
  User Authorization: The user may not have the necessary authorizations to change to the specified work mode.
  System Configuration: There may be configuration issues in the CRM system that prevent the work mode from being set.
  Session State: The current state of the session may not allow for a change in work mode (e.g., if the session is locked or in an invalid state).
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Work Mode: Verify that the work mode you are trying to set is valid. You can check the available work modes in the system configuration or documentation.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to change to the specified work mode. You may need to consult with your SAP security team to review and adjust user roles and permissions.
  
  
  System Configuration: Review the configuration settings in the CRM system related to work modes. Ensure that all necessary settings are correctly configured.
  
  
  Session Management: If the session is in an invalid state, try logging out and logging back in, or restarting the application. This can sometimes clear up session-related issues.
  
  
  Check for Notes and Patches: Look for any SAP Notes or patches that may address this specific error. Sometimes, SAP releases updates that fix known issues.
  
  
  Consult Documentation: Refer to the SAP Help Portal or relevant documentation for more details on work modes and their configurations.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to CRM and work modes for any known issues or fixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may help in troubleshooting (e.g., CRMD_ORDER for order management).
  User Roles: Review the roles assigned to users in the SAP system to ensure they align with the required permissions for work mode changes.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.