How To Fix CRM_IC_APPL_UI_CHMSG317 - Outbound call to destination &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 317

• Message text: Outbound call to destination &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG317 - Outbound call to destination &1 failed ?

  The SAP error message CRM_IC_APPL_UI_CHMSG317 indicates that there was a failure in making an outbound call to a specified destination. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when trying to communicate with external systems or services.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the destination system.
  Incorrect Destination Configuration: The destination (RFC destination or HTTP destination) may not be configured correctly in the SAP system.
  Authorization Issues: The user or service account may not have the necessary permissions to access the destination.
  Service Unavailability: The external service or system you are trying to reach may be down or not responding.
  Firewall Restrictions: Firewalls or security settings may be blocking the outbound call.
  Incorrect Parameters: The parameters being passed in the outbound call may be incorrect or incomplete.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the destination. You can use tools like ping or telnet to test connectivity.
  Verify Destination Configuration:
  
  Go to transaction SM59 to check the configuration of the RFC or HTTP destination.
  Ensure that the destination is correctly defined and that the connection type is appropriate.
  
  
  Test the Connection: In transaction SM59, you can test the connection to see if it is working as expected.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to make the outbound call.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  Check External Service: Verify that the external service is up and running and that it is configured to accept requests from your SAP system.
  Firewall and Security Settings: Work with your network/security team to ensure that there are no firewall rules blocking the outbound call.
  Review Parameters: Double-check the parameters being sent in the outbound call to ensure they are correct and complete.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the specific CRM component you are working with to understand the expected behavior and configuration.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.