How To Fix CRM_IC_APPL_UI_CHMSG312 - No handles found (looking for one held call)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 312

• Message text: No handles found (looking for one held call)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG312 - No handles found (looking for one held call) ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG312 No handles found (looking for one held call)" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and handling calls.
  Cause:
  This error message indicates that the system is unable to find any active or held call handles for the user. This can happen due to several reasons:
  
  No Active Calls: The user may not have any active or held calls in their session.
  Session Issues: There may be issues with the user's session or the connection to the CRM system.
  Configuration Issues: There could be configuration problems in the CRM system that prevent the proper handling of calls.
  User Permissions: The user may not have the necessary permissions to access or manage calls.
  
  Solution:
  To resolve this error, you can try the following steps:
  
  Check Active Calls: Ensure that there are active or held calls in the system. If there are none, you may need to initiate a new call.
  Refresh the Session: Log out and log back into the CRM system to refresh the session. This can help resolve temporary session-related issues.
  Check Configuration: Review the configuration settings for the Interaction Center to ensure that everything is set up correctly for call handling.
  User Permissions: Verify that the user has the appropriate permissions to access and manage calls in the CRM system.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Knowledge Base for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the Interaction Center and call handling processes to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "No handles found" error in the SAP CRM Interaction Center.