How To Fix CRM_IC_APPL_UI_CHMSG314 - No held handle found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 314

• Message text: No held handle found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG314 - No held handle found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG314 No held handle found" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when working with the Interaction Center (IC) or during the execution of certain transactions or functions.
  Cause:
  This error message generally indicates that the system is unable to find a valid "handle" or reference to a session or object that is expected to be present. This can happen due to several reasons, including:
  
  Session Timeout: The user session may have timed out, leading to the loss of the handle.
  Incorrect Navigation: The user may have navigated away from a screen or function that requires a valid handle.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center could lead to this error.
  
  Solution:
  To resolve the "No held handle found" error, you can try the following steps:
  
  Refresh the Session: Log out and log back into the SAP system to refresh your session. This can help re-establish the necessary handles.
  Check for Session Timeout: Ensure that your session has not timed out. If it has, you may need to log back in.
  Review Navigation Steps: Make sure you are following the correct navigation path in the application. Avoid using the back button or navigating away from the expected screens.
  Clear Cache: Clear the browser cache or the SAP GUI cache, as cached data can sometimes cause issues.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known bugs.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or Knowledge Base Articles that may address this specific error.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or SAP directly for further assistance. Provide them with details about the error, including the transaction codes and steps leading to the error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more detailed information on error handling and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be related to the Interaction Center, such as CRM_ORDER, CRM_IC, etc.
  
  By following these steps, you should be able to diagnose and potentially resolve the "No held handle found" error in SAP CRM.