How To Fix CRM_IC_APPL_UI_CHMSG313 - Too many handles for this operation (looking for one held call)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 313

• Message text: Too many handles for this operation (looking for one held call)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG313 - Too many handles for this operation (looking for one held call) ?

  The SAP error message CRM_IC_APPL_UI_CHMSG313 with the description "Too many handles for this operation (looking for one held call)" typically occurs in the context of the SAP CRM Interaction Center (IC) when there are issues related to the handling of calls or sessions. This error indicates that the system has reached a limit on the number of active handles (or sessions) for a particular operation, which can prevent further processing of calls.
  Causes:
  
  Exceeding Handle Limits: The system has a predefined limit on the number of handles (or sessions) that can be active at any given time. If this limit is exceeded, the error will occur.
  Session Management Issues: Improper management of sessions, such as not releasing handles after use, can lead to this error.
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can also lead to this error.
  Performance Bottlenecks: High system load or performance issues can cause delays in releasing handles, leading to accumulation.
  
  Solutions:
  
  Release Unused Handles: Ensure that all handles are properly released after their use. Review the code or configuration to identify any areas where handles may not be released.
  Increase Handle Limits: If the business process requires more handles than the current limit, consider increasing the limit in the system configuration. This may involve adjusting parameters in the SAP system settings.
  Session Cleanup: Implement a cleanup process to regularly check for and release any orphaned or unused handles.
  Monitor System Performance: Use SAP monitoring tools to check for performance bottlenecks that may be causing delays in handle management.
  Review Custom Code: If there are custom developments or enhancements in the CRM system, review them for any potential issues related to handle management.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM Interaction Center for best practices on session and handle management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  System Logs: Review system logs (transaction SLG1) for additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.