How To Fix CRM_IC_APPL_UI_CHMSG311 - Cannot reconnect the call

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 311

• Message text: Cannot reconnect the call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG311 - Cannot reconnect the call ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG311 Cannot reconnect the call" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the telephony integration or the connection to the call management system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Telephony Integration Issues: The error may arise due to problems with the telephony system integration, such as misconfiguration or network issues.
  Session Timeout: If the session has timed out or if there is a loss of connection to the telephony server, this error can occur.
  User Permissions: Insufficient permissions for the user to perform call reconnection actions may lead to this error.
  System Configuration: Incorrect settings in the SAP CRM or telephony system configuration can also cause this issue.
  Network Issues: Any network disruptions or latency issues can affect the ability to reconnect calls.
  
  Solutions:
  
  Check Telephony Configuration: Verify the configuration settings for the telephony integration in SAP CRM. Ensure that all parameters are correctly set up.
  Session Management: Ensure that the session is active and has not timed out. If it has, try logging back into the system.
  User Permissions: Check the user roles and permissions to ensure that the user has the necessary rights to reconnect calls.
  Network Stability: Investigate any network issues that may be affecting connectivity between the SAP system and the telephony system.
  Restart Telephony Services: If applicable, restart the telephony services or the SAP CRM system to refresh the connection.
  Consult Logs: Review the application logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the Interaction Center and telephony integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.