How To Fix CRM_IC_APPL_UI_CHMSG310 - Cannot drop the call

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 310

• Message text: Cannot drop the call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG310 - Cannot drop the call ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG310 Cannot drop the call" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with handling a call in the system. This error can arise due to various reasons, including configuration issues, system performance problems, or issues with the telephony integration.
  Causes:
  
  Telephony Integration Issues: Problems with the telephony system or its integration with SAP CRM can lead to this error. This includes issues with the CTI (Computer Telephony Integration) setup.
  Session Management: If the session handling for the call is not properly managed, it can result in this error when trying to drop a call.
  User Permissions: Insufficient permissions for the user to perform call management actions can also trigger this error.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing call drop requests.
  Configuration Errors: Incorrect configuration settings in the SAP CRM or telephony system can lead to this error.
  
  Solutions:
  
  Check Telephony Integration: Ensure that the telephony system is properly integrated with SAP CRM. Verify the CTI settings and ensure that the telephony server is running without issues.
  Review User Permissions: Check if the user has the necessary permissions to drop calls. Adjust roles and authorizations as needed.
  Session Management: Investigate session management settings and ensure that they are correctly configured to handle call states.
  Monitor System Performance: Check the performance of the SAP system and the telephony system. Look for any bottlenecks or resource constraints that may be affecting call handling.
  Consult Logs: Review the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. If the issue persists, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM Interaction Center for best practices and configuration guidelines.
  CTI Configuration Guides: Look into CTI configuration guides specific to your telephony system and SAP CRM version.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "CRM_IC_APPL_UI_CHMSG310 Cannot drop the call" error in your SAP CRM system.