How To Fix CRM_IC_APPL_UI_CHMSG308 - Cannot put the call on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 308

• Message text: Cannot put the call on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG308 - Cannot put the call on hold ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG308: Cannot put the call on hold" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and handling calls.
  Cause:
  This error can arise due to several reasons, including:
  
  Call State Issues: The call may not be in a state that allows it to be put on hold. For example, if the call is already on hold or if it has been disconnected.
  Configuration Issues: There may be configuration settings in the CRM system that prevent calls from being put on hold.
  User Permissions: The user may not have the necessary permissions to perform the action of putting a call on hold.
  Technical Issues: There could be underlying technical issues, such as problems with the telephony integration or the CRM system itself.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  Check Call State: Ensure that the call is in a valid state to be put on hold. If the call is already on hold or disconnected, you will need to address that first.
  Review Configuration: Check the configuration settings in the CRM system related to call handling and ensure that the option to put calls on hold is enabled.
  User Permissions: Verify that the user has the appropriate permissions to put calls on hold. This may involve checking user roles and authorizations in the SAP system.
  Telephony Integration: If you are using a telephony integration (like CTI), ensure that it is functioning correctly. Check for any errors in the integration logs.
  System Logs: Review the system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more details on call handling and configuration.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  Training and Resources: Consider training resources or workshops on SAP CRM and Interaction Center to better understand the functionalities and configurations.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_IC_APPL_UI_CHMSG308.