How To Fix CRM_IC_APPL_UI_CHMSG308 - Cannot put the call on hold

CRM_IC_APPL_UI_CHMSG308 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 308

• Message text: Cannot put the call on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG308 - Cannot put the call on hold ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG308: Cannot put the call on hold" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and handling calls.
  
  Cause:
  This error can arise due to several reasons, including:
  
  Call State Issues: The call may not be in a state that allows it to be put on hold. For example, if the call is already on hold or if it has been disconnected.
  
  Configuration Issues: There may be configuration settings in the CRM system that prevent calls from being put on hold.
  User Permissions: The user may not have the necessary permissions to perform the action of putting a call on hold.
  Technical Issues: There could be underlying technical issues, such as problems with the telephony integration or the CRM system itself.
  
  
  Solution:
  To resolve the error, you can try the following steps:
  
  Check Call State: Ensure that the call is in a