How To Fix CRM_IC_APPL_UI_CHMSG306 - Cannot determine master call handle for &1

CRM_IC_APPL_UI_CHMSG306 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 306

• Message text: Cannot determine master call handle for &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG306 - Cannot determine master call handle for &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG306 with the description "Cannot determine master call handle for &1" typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with interaction center (IC) functionalities. This error indicates that the system is unable to find or determine the master call handle for a specific interaction or transaction.
  Causes:
  
  Missing or Incorrect Data: The master call handle may not be correctly set up or may be missing in the database. This can happen if the call was not properly created or if there are inconsistencies in the data.
  Session Issues: There may be issues with the user session or the context in which the call is being processed.
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error, especially if the interaction center is not set up properly.
  Authorization Issues: The user may not have the necessary authorizations to access the