How To Fix CRM_IC_APPL_UI_CHMSG304 - Conference call handle contact not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 304

• Message text: Conference call handle contact not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG304 - Conference call handle contact not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG304: Conference call handle contact not found" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to conference calls and the associated contact information. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Contact Information: The contact associated with the conference call may not exist in the system or may have been deleted.
  Incorrect Configuration: There may be a configuration issue in the CRM system that prevents the system from correctly identifying the contact.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like telephony systems), there may be synchronization issues leading to missing or outdated contact information.
  User Permissions: The user may not have the necessary permissions to access the contact information related to the conference call.
  
  Solutions:
  
  Verify Contact Existence: Check if the contact associated with the conference call exists in the CRM system. You can do this by searching for the contact in the CRM interface.
  Check Configuration Settings: Review the configuration settings related to conference calls and contact management in the CRM system. Ensure that all necessary settings are correctly configured.
  Data Synchronization: If the CRM is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  User Permissions: Verify that the user encountering the error has the appropriate permissions to access the contact information. If not, adjust the user roles and permissions accordingly.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM conference calls for any specific guidance or updates that may address this issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates related to conference call functionality in SAP CRM.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "Conference call handle contact not found" error in SAP CRM.