How To Fix CRM_IC_APPL_UI_CHMSG302 - Cannot get current call state

CRM_IC_APPL_UI_CHMSG302 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 302

• Message text: Cannot get current call state

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG302 - Cannot get current call state ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG302: Cannot get current call state" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue retrieving the current state of a call in the call management system. This can happen for various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the client and the server, leading to an inability to retrieve the call state.
  Session Timeout: The user session may have timed out, causing the system to lose track of the current call state.
  
  Configuration Issues: Incorrect configuration settings in the CRM system or the telephony integration can lead to this error.
  Telephony System Issues: Problems with the telephony system (like CTI) that integrates with SAP CRM can also cause this error.
  User Permissions: The user may not have the necessary permissions to access the call state information.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there