How To Fix CRM_IC_APPL_UI_CHMSG303 - Cannot accept the call with the current status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 303

• Message text: Cannot accept the call with the current status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG303 - Cannot accept the call with the current status ?

  The SAP error message CRM_IC_APPL_UI_CHMSG303 ("Cannot accept the call with the current status") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and handling customer calls.
  Cause:
  This error usually arises when an agent attempts to accept a call that is not in a valid state for acceptance. Common causes include:
  
  Call Status: The call may already be in a status that does not allow it to be accepted (e.g., it might be in a "completed" or "canceled" state).
  User Permissions: The user may not have the necessary permissions to accept calls in certain statuses.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the acceptance of calls based on their status.
  Session Issues: The session may have expired or there may be issues with the connection to the CRM system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Call Status: Verify the current status of the call you are trying to accept. Ensure that it is in a state that allows acceptance (e.g., "New" or "Pending").
  Review User Permissions: Ensure that the user has the appropriate permissions to accept calls. This may involve checking user roles and authorizations in the SAP system.
  Configuration Review: Consult with your SAP administrator to review the configuration settings related to call handling in the CRM system. Ensure that the system is set up to allow calls to be accepted in the desired statuses.
  Session Management: If the issue is related to session management, try logging out and logging back into the system. This can help refresh the session and resolve any temporary issues.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM Interaction Center for any specific guidelines or updates regarding this error message.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. Provide them with details about the error, including the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in monitoring call statuses or user permissions.
  User Training: Ensure that users are trained on the proper procedures for handling calls in the CRM system to minimize the occurrence of such errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.