How To Fix CRM_IC_APPL_UI_CHMSG305 - &1 is not possible with the current phone call status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 305

• Message text: &1 is not possible with the current phone call status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG305 - &1 is not possible with the current phone call status ?

  The SAP error message CRM_IC_APPL_UI_CHMSG305 typically indicates that a certain action or operation cannot be performed due to the current status of a phone call in the CRM Interaction Center (IC). This error is often related to the workflow or state of the phone call, which may not allow for the requested action to be executed.
  Cause:
  The error can occur due to several reasons, including:
  
  Invalid Call Status: The phone call may be in a status that does not permit the action you are trying to perform (e.g., trying to end a call that is already ended).
  Incomplete Call Data: Required data for the call may be missing or incomplete, preventing the action from being processed.
  Business Logic Restrictions: There may be specific business rules or logic defined in the system that restrict certain actions based on the call's current status.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Call Status: Verify the current status of the phone call. Ensure that the action you are trying to perform is valid for that status.
  Complete Required Fields: If the call is in a status that requires additional information, make sure all necessary fields are filled out before attempting the action again.
  Review Business Rules: Consult with your SAP administrator or check the configuration settings to understand any business rules that may be affecting the call status and the actions allowed.
  Restart the Call: If the call is in an invalid state, you may need to restart the call or reset its status to a valid state.
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the error message and its implications.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and call management, as they may help in troubleshooting.
  User Permissions: Ensure that the user has the necessary permissions to perform the action on the phone call.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.